We'll remind you when your monthly meter reading is due. You can submit it through the Share Energy app or Customer Portal. Alternatively, you can give us a call on 0808 304 9870.  

Sbumitting regular readings keep your bills accurate, so you only ever pay for what you use.

Phone lines open Monday to Friday from 8am to 7pm and on Saturday from 9am to 1pm. Calls are recorded for training and quality purposes. 

Read your meter from left to right. Ignore any numbers in marked 1/10 or 1/1000 as well as any numbers in red.

You can also refer to the meter reading guide on our key documents page or give us a call on 0808 304 9870.

Our phone lines open Monday to Friday from 8am to 7pm and on Saturday from 9am to 1pm. Calls are recorded for training and quality purposes. 

Economy 7 (Day/Night) Meters have two rows of numbers - so as to separately record the electricity used during both day and night.

These rows may be labelled as:

• Day and Night 

• 1/I (Day) and 2/II (Night)

• Low (Night) and Normal (Day)

To read this type of meter:

• For each row, read the numbers from left to right, including any zeros.

• Ignore any numbers after the decimal point and any number which appears in red.

For more details, check out the "How to read your meter" guide in our key documents section.

If you're stuck, you can always give us a call on 0808 304 9870. 

Our phone lines open Monday to Friday from 8am to 7pm and on Saturday from 9am to 1pm. Calls are recorded for training and quality purposes. 

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As with all suppliers, NIE will attempt to read your meter every 3 months.

We’ll request a reading each month which helps us to keep your billing accurate, and ensures that you only pay for the energy you use.

You can submit a meter read via the Share Energy app, or through your Customer Portal. If you'd like some help, you can reach out to our customer service team on 0808 304 9870.

Phone lines open Monday to Friday 8am to 7pm and on Saturday from 9am to 1pm. Calls are recorded for training and quality assurance purposes. 

If you happen to miss a reading, we'll estimate your usage for that month.

Submitting a monthly meter reading helps us keep billing precise, and ensures that you only pay for the energy you use.

It's best to give us a call. We'll run some preliminary checks on your meter and if we find an issue, we'll book an NIE engineer to check the meter in person.

If you think you have a problem, don't hesitate to reach out to us on 0808 304 9870.

Phone lines are open Monday to Friday from 8am to 7pm and on Saturday from 9am to 1pm. Calls are recorded for training and quality purposes.