Quick answer

You can submit a meter reading to Share Energy in three ways:

1.    Using the Share Energy app (fastest option)
2.    Through the Share Energy Customer Portal on the website
3.    By calling the Share Energy Customer Service team

Submitting a meter reading once a month helps ensure your electricity bill is based on your actual energy use rather than an estimated reading.

At a glance

Method	Best for	Available
Share Energy App	Fastest and easiest option	iOS and Android
Customer Portal	Customers using a web browser	Desktop and mobile
Phone	Customers who prefer speaking to someone	Customer Service

Why should you submit a meter reading?

Submitting regular meter readings helps ensure your electricity bill reflects the amount of electricity you've actually used.

Without regular readings, your supplier may need to estimate your electricity usage. Estimated bills can be higher or lower than your actual consumption, which may result in unexpected credit or debit balances over time.

Submitting a reading around the same time each month helps:

•    receive more accurate bills
•    avoid estimated readings
•    monitor changes in electricity usage
•    better understand your household's energy consumption

Although NIE Networks carries out routine meter readings, Share Energy recommends customers submit their own monthly readings to keep their account as accurate and up to date as possible.

Key takeaway

Monthly meter readings help ensure you only pay for the electricity you've actually used.

What is the quickest way to submit a meter reading?

The Share Energy app is the quickest and easiest way to submit a meter reading. It is available on both iOS and Android and is used by most Share Energy customers.

Alongside submitting readings, you can:

•    monitor your electricity usage
•    manage payments
•    view previous bills
•    access your account details

How to submit a meter reading using the Share Energy app

1.    Open the Share Energy app.
2.    Sign in to your account.
3.    Select Meter Readings from your dashboard.
4.    Enter the numbers shown on your electricity meter.
5.    Ignore any red digits or numbers after the decimal point.
6.    Confirm your reading.

If you haven't already installed the app, search for Share Energy in the Apple App Store or Google Play Store.

Key takeaway

The Share Energy app provides the fastest way to submit a meter reading and manage your electricity account.

How do you submit a meter reading through the Share Energy website?

If you prefer using a browser, you can submit your meter reading through the Share Energy Customer Portal.

How to submit a meter reading online

1.    Visit share-energy.com.
2.    Log into your customer account.
3.    Select Meter Readings.
4.    Enter your latest reading.
5.    Submit the reading.

The Customer Portal works on desktop, tablet and mobile browsers. The website uses the same login details as the Share Energy app.

Key takeaway

The Customer Portal offers the same meter reading service as the app without needing to install any software.

Can you submit a meter reading by phone?

Yes.

If you would rather speak to someone, you can submit your meter reading by calling the Share Energy Customer Service team.

This option is particularly useful if:
•    you're unsure how to read your meter
•    you have a keypad meter
•    you'd like help confirming your reading before submitting it

Customer Service: 0808 304 9870

Opening hours

•    Monday to Friday: 8am–7pm
•    Saturday: 9am–1pm

Key takeaway

Telephone support is available if you would like assistance reading or submitting your meter.

How do you read an electricity meter correctly?

Entering the correct reading helps ensure your electricity bill is accurate.

Standard credit meter

Read the numbers from left to right.

Record:

•    black or white digits

Ignore:

•    red digits
•    numbers after the decimal point

Keypad (prepayment) meter

Use the meter buttons to display the electricity reading, usually labelled:

•    IMP kWh

•    kWh

Record the numbers shown before the decimal point.

Key takeaway

Only submit the whole-number electricity reading unless instructed otherwise.

How often should you submit a meter reading?

Share Energy recommends submitting a meter reading once every month.

Sending a reading at roughly the same time each month makes it easier to:

•    receive accurate bills
•    compare monthly electricity usage
•    spot changes in consumption

If your electricity use changes significantly – for example, because you begin charging an electric vehicle or start working from home – you may wish to submit additional readings.

Key takeaway

Monthly readings provide the most accurate picture of your household's electricity use.

What happens after you submit a meter reading?

Once your reading is received, Share Energy updates your account using your actual electricity consumption.

This helps ensure:
•    your account balance remains accurate
•    future bills are based on real usage rather than estimates
•    your reading history is available to view through your account

Direct Debit customers benefit from more accurate billing, while keypad customers can use their reading history to monitor electricity consumption and top-up patterns.

Key takeaway

Submitting a meter reading updates your account using your actual electricity usage.

New to Share Energy?

Switching to Share Energy is straightforward.

There is:
•    no engineer visit
•    no interruption to your electricity supply
•    no lengthy paperwork

All you need is your meter number and a few minutes to complete your application online.

Share Energy supplies more than 40,000 customers across Northern Ireland, offering transparent pricing, no long-term contracts and the opportunity for customers to share in the company's annual profits.

Frequently asked questions

How do I submit a meter reading to Share Energy?

Short answer: Use the app, Customer Portal or phone.

You can submit a meter reading using the Share Energy app, through the online Customer Portal or by calling Customer Service on 0808 304 9870.

How often should I submit a meter reading?

Short answer: Once each month.

Monthly readings help ensure your bills are based on your actual electricity usage rather than estimated consumption.

Which numbers should I read on my electricity meter?

Short answer: Record the whole numbers only.

For standard credit meters, read the digits from left to right and ignore red digits and decimal places.

For keypad meters, display the electricity reading labelled IMP kWh or kWh and record the whole numbers before the decimal point.

Can I submit a meter reading from my phone?

Short answer: Yes.

The Share Energy app allows you to submit readings, manage payments, monitor electricity usage and access your account from your smartphone.

What happens if I submit the wrong meter reading?

Short answer: Contact Share Energy as soon as possible.

If you believe you've entered an incorrect reading, contact Customer Service promptly. The team can review your submission and correct it if necessary before it affects your bill.

Do I still need to submit readings if NIE Networks reads my meter?

Short answer: Yes.

Although NIE Networks carries out routine meter readings, submitting your own monthly reading is the best way to avoid estimated bills and keep your account accurate.

Can keypad meter customers submit readings?

Short answer: Yes.

Customers with keypad meters can submit readings using the Share Energy app, Customer Portal or by phone, just like customers with standard credit meters.

Key points

•    You can submit a meter reading using the Share Energy app, website or by phone.
•    The Share Energy app is the quickest and easiest option.
•    Monthly readings help avoid estimated bills.
•    Standard credit and keypad meter customers can both submit readings.
•    Your account is updated using your actual electricity usage after each submission.
•    If you're unsure how to read your meter, Share Energy's Customer Service team can help.